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Lean Government Overview

Founding member of ACI has deep expertise with helping government along their Lean Journey. Our Lean consultants understand bureaucratic hurdles and red-tapisum, rigid mindset of government employees, political pressures, seemingly contradictory requirements, and the complexity of achieving true end-to-end value in public sector organizations. Our customer community is full of champions who have overcome barriers and made Lean Government a reality.

Government agencies today are expected to perform as service providers, with citizens and businesses as their clients. Accordingly, administrative, taxation departments, licensing bureaus, banking sectors and regulatory bodies are facing many of the challenges. Few sectors face the kind of derision governments do – public agencies are routinely profiled as faceless, overly complex bureaucracies. No citizen or business, however, can get by without the vital functions that governments provide.

Pressures are compounded by inadequate facilities, limited funding, and atmospheres of political uncertainty. However, governments’ long term purpose of serving the public good is a solid foundation for Lean transformation. When practiced as originally intended by its founders, Lean allows organizations to simultaneously identify value, improve service levels and save costs. The Lean work begins with successful win-win projects, and progresses through a cultural transformation that puts value and customers first